Whatsapp Automation

Are you looking for a way to ensure the authenticity of cash on delivery orders on your Shopify store? Botbiz has the perfect solution for you. In this article, we will show you how to easily verify Shopify cash on delivery orders using WhatsApp.

With Botbiz’s powerful integration, you can confirm cash on delivery orders by sending a WhatsApp message to the customer. The customer will then receive a message asking them to confirm their order with a simple “yes” or “no” reply. This simple and efficient process not only protects your store from fraudulent orders but also improves the customer experience by allowing them to confirm their order in a convenient and quick manner.

Say goodbye to the hassle of manually verifying cash on delivery orders and hello to streamlined and secure process with Botbiz’s WhatsApp integration.


First, you have to create a message template in Botbiz.

In the message template, you have to use some variables. Therefore, you need to create some variables first.

To create a message template, click on the bot manager menu under the WhatsApp section at  the left sidebar of the dashboard.

Instantly, the WhatsApp Botmanager page will appear with some options.

Now click on the message template option.

Instantly, the message template settings page will appear.

Before creating a message template, create some variables.

To create variables, scroll down to the bottom of the page. At the bottom of the page, you will see the Template variable section with a create button.

To create a variable, click on the Create button. Instantly, a modal form will appear with a Variable name field and save button.

In this way, create two variables– listItem and totalPrice.

Now you have to create a message template.

To create a message template, click on the create button at the top of the page.

Instantly, a modal form called a message template will appear with some fields.

You have to fill out the fields to create a message template.

Provide a name in the template name field. Then you have to write a message in the message body field.

In the message body, insert the two variables — productList and totalPrice –  you have created.

After writing a message to the message body, you have to create two Quick Reply buttons. To create the Quick reply button, click on the Quick reply button.

Instantly, three button text field will appear. To create two Quick Reply button, Provide button text in the two-button text field.

As button text, provide Confirm Order and Cancel Order in the two button text field.

Now click on the Save button.

Now you have to check the status of the template. To check the status, click on the Check Status button.

Yes, the status of the message template is approved.

You have created two quick reply buttons. Therefore, you have to create two postbacks.

To create a postback, click on the postback option.

Instantly, postback settings will appear with a create button.

Now click on the create button.

Instantly, the Flow Builder Editor will appear with the Start Bot flow component.

Double-click on the component and a sidebar called configure reference will appear with some fields – Title, Choose Labels, and Choose sequence.

Provide a title for the postback in the title field. Then you can choose labels in the Choose Label field and sequence in the Choose sequence field. Well, choosing a label and sequence is optional, not required.

Then click on the ok button.

Instantly, the Start flow button will be configured.

Now you have to add the Text element to the Start flow element.

Then write a message in the Text component. Now click on the save button.

That’s all. The postback has been created.

In this way, create another postback for canceling the order.

Now you need to create a webhook workflow.

To create a webhook workflow, click on the Webhook workflow menu in the WhatsApp section at the left sidebar of the Dashboard.

Instantly, WhatsApp Webhook(In-bound) Workflow will appear with a create button.

Click on the create button.

Instantly, the workflow details section with some fields will appear.

Provide a name in the Webhook Workflow button. Then, in the message template field, select the message template you have created.

Then click on the create workflow button.

Instantly, the webhook callback URL will appear. Now you have to copy the URL.

Now go to your Shopify Orders page.