Whatsapp Automation

Are you tired of dealing with fake cash-on-delivery orders on your WooCommerce store? Look no further! In this article, we’ll show you a simple and effective solution for verifying COD orders from your customers.

Using a WhatsApp message, you can now confirm a cash-on-delivery order by sending a message to the buyer. The buyer will receive a message on WhatsApp asking them to confirm the order by simply replying with “yes” or “no.” This easy process not only protects your store from fake orders, but also improves the customer experience by allowing them to confirm their order in a quick and convenient way.

Get ready to streamline your COD order verification process and improve your store’s security. Say goodbye to fake orders and hello to happy customers with this simple WhatsApp integration.

Let’s see how to do that by using BotBiz.

First, you need to create a message template in Botbiz, the message template that will be sent to customers as soon as they create a Cash on Delivery order.

Second, you have to create a new Webhook workflow and add the Webhook to the WooCommerce store. Then, you have to map data.

To create a message template, go to the Dashboard of Botbiz. Click on the Botmanager menu in the left sidebar of the Dashboard. Instantly, WhatsApp Bot manager page will appear.

Now click on the message template option. Instantly, the message template settings page will appear.


Before creating the message template, you have to create variables. At the bottom of the page, you will see the Template variable section.



To create a variable, click on the create button. Instantly, a pop-up form will appear with a field called variable name. Provide a name for the variable in the field and click on the save button. Instantly, the variable will be created.


In this way, create two variables – Product list and Total price.


You have to use the variables in the message template.


To create a message template, click on the create button in the Message template settings section.


Instantly, a modal form called a Message template will appear. You have to fill out the modal form.


Provide a name in the template name field.


Then write a message in the message body. In the message body, you have to use the total variable price and the product list.



In the message template, you have to add a Quick reply button to ask the customer if the order is fake or not.


To add a quick reply button, click on the Quick Reply option. Instantly, three fields called Button text will appear.


In the first Button Text field, write confirm the order. And in the second Button Text field, write cancel the order.


Then click on the save button to save the message template.


Now you have to check the status of the message template. Click on the Check status button to see the status of the message template.



If the status is approved, you can use the message template.


In the message template, I have created two quick reply buttons. Therefore, now I need to create postbacks for those quick replies.


To create a postback, click on the postback option. Instantly, the post-back settings page will appear with create button. Now click on the create button and you will be redirected to the visual flow builder editor.


Now add a Text element to the Start bot flow. On the text, element, add some text about Botbiz. Now click on the save button to save the postback.


In this way, create two postbacks for two quick replies.


The first postback will be used to confirm the order.