Botbiz
Botbiz
What's new at Botbiz

Product Changelog

Follow every release, improvement, and fix that keeps Botbiz the most reliable WhatsApp Business platform.

91+
Releases
105+
New features
106+
Improvements
147+
Fixes
Showing 358 updates

2026

24 releases
December 25, 2025
New Feature · 1

New Feature

  • Message read / unread Pusher event added.
December 24, 2025
New Feature · 1

New Feature

  • Tahseeel payment gateway added.
December 23, 2025
Fix · 2

Fix

  • Broadcast CSV download time display issue fixed.
  • PWA notifications issue fixed.
December 14, 2025
New Feature · 2Improvement · 1Fix · 1

New Feature

  • PipraPay payment gateway added.
  • API to add notes to a WhatsApp subscriber.

Improvement

  • WhatsApp OTP verification — mobile number is now unique to prevent spam.

Fix

  • Template message send — variable replace issue in Shared Inbox fixed.
November 30, 2025
New Feature · 1

New Feature

  • Webhook for outgoing WhatsApp messages.
November 27, 2025
New Feature · 1Improvement · 3Fix · 5

New Feature

  • MailWizz auto-responder support.

Improvement

  • Shared Inbox — enabled multiple image sending and added WebP format support.
  • Shared Inbox — AI Reply button added.
  • Shared Inbox — channel filter subscriber list updated.

Fix

  • Normalize URL issue.
  • AI Training Campaign error.
  • Settings & Integration — sidebar text hiding issue on small screens.
  • Shared Inbox — Team account new message issue.
  • Shared Inbox — WhatsApp Canned Response old-image sending issue.
November 25, 2025
Improvement · 1

Improvement

  • Shared Inbox — main menu sidebar added.
November 17, 2025
Improvement · 1

Improvement

  • WhatsApp template Live Preview while making the template (Mobile Interface). Message Template preview with name & variables from Shared Inbox.
November 16, 2025
Improvement · 1

Improvement

  • Smart Delay in the WhatsApp Chatbot Builder has been upgraded from a 60-second limit to a full 24 hours, allowing you to create more natural and flexible automation flows.
November 3, 2025
New Feature · 1

New Feature

  • User can get usage log using API.
November 2, 2025
Improvement · 1

Improvement

  • Shared Livechat Joining — Now there is an option to enable/disable Bot Reply and/or enable/disable AI Agent Reply both.
October 21, 2025
New Feature · 1

New Feature

  • SifaloPay payment gateway implemented.
October 14, 2025
Improvement · 1Fix · 2

Improvement

  • Send WhatsApp Location to Webhook URL.

Fix

  • AI Agent → Enable Intent Detection issue fixed.
  • Livechat — Restriction with Subscriber search issue fixed.
October 6, 2025
Improvement · 5Fix · 8

Improvement

  • Livechat AI Assistant Updated.
  • AI Assistant replaced by AI Agent.
  • AI Agent Intent Detection Updated.
  • Intent Detection Modal design updated.
  • AI Assistant updated.

Fix

  • Shared Inbox subscriber message count issue fixed.
  • Groupchat improvements: added "see more chat" button, fixed header text CSS, added dashboard notification, and notification badge added with groupchat icon.
  • Shared Inbox mp4 audio play issue fixed.
  • Shared Inbox mobile view: Filter and Follow-up menu has been moved to the top.
  • Shared Inbox mobile view: Select2 position issue in the Filter Channel has been fixed.
  • Label dark mode issue fixed in Shared Inbox.
  • AI Assistant issue fixed.
  • Advanced search label and sequence list issue fixed.
October 5, 2025
Fix · 1

Fix

  • WhatsApp catalog order assign label issue solved.
September 25, 2025
New Feature · 1Fix · 1

New Feature

  • Added reasoning_effort parameter for GPT-5 and above in OpenAI integration.

Fix

  • Issue where Meta messages were not displaying in Live Chat.
September 24, 2025
New Feature · 1

New Feature

  • Stripe Recurring Payment integration added.
September 2, 2025
Improvement · 1

Improvement

  • Simplified WhatsApp Sequence messaging: Regular Messages (24h Window) — send follow-ups within 24 hours of user interaction; Template Messages (Anytime) — send approved templates anytime.
August 19, 2025
Fix · 9

Fix

  • Shared Inbox subscriber message count issue fixed.
  • Shared Inbox subscriber auto-deselect issue fixed.
  • Shared Inbox long subscriber name display issue fixed.
  • New subscriber name font size issue fixed.
  • WhatsApp Follow-up Reminder issue fixed.
  • Shared Inbox final_reply_button disabled issue fixed.
  • Updated last_communicated_at when WhatsApp bot is paused.
  • Audio record send issue fixed in Shared Inbox.
  • Chat content and joint chat position issue fixed in Shared Inbox.
July 27, 2025
New Feature · 1Improvement · 1Fix · 1

New Feature

  • RaksmeyPay payment gateway implemented in Botbiz.

Improvement

  • Shared Inbox now uses the updated Dashboard image instead of default.

Fix

  • WhatsApp broadcast and webhook workflow report download issue fixed.
July 16, 2025
Fix · 3

Fix

  • Message delivery notification issue fixed in Shared Inbox.
  • RTL design issue fixed.
  • Team member list display issue fixed in Shared Inbox.
July 7, 2025
New Feature · 2Fix · 7

New Feature

  • Added progress indicator for Live Chat search.
  • Added WhatsApp Meta Business bot reply status option.

Fix

  • Visibility issue for Catalog team members.
  • Agent user list display issue.
  • Issue with Subscriber download button.
  • Send Flow or Message Template button hide and search issue fixed in Shared Inbox.
  • WhatsApp interactive message phone view display issue fixed in Shared Inbox.
  • Canned Response Use text hide issue fixed in Shared Inbox.
  • Unavailable for Support issue fixed in Shared Inbox.
July 6, 2025
New Feature · 2Improvement · 3Fix · 2

New Feature

  • Added Bot Reply button right sidebar in Shared Inbox.
  • Added bot name when new subscriber display message in Shared Inbox.

Improvement

  • Shared Inbox URL remove target _blank.
  • Shared Inbox Design Updated.
  • Shared Inbox Dark theme and mobile view updated.

Fix

  • Template file upload issue fixed in Shared Inbox.
  • Other bot message not show issue fixed in Shared Inbox.
July 1, 2025
New Feature · 1

New Feature

  • Implemented Moyasar Payment Gateway.
June 18, 2025
Fix · 2

Fix

  • Reply message issue fixed in Shared Inbox.
  • Training Campaign FAQ generate issue fixed.
June 17, 2025
New Feature · 1Fix · 1

New Feature

  • Added agent-available-status in Shared Inbox.

Fix

  • Fixed display and search issues with Message Template and WhatsApp Flow list in Shared Inbox.
June 5, 2025
Fix · 2

Fix

  • Webhook workflow template expired media issue.
  • Webhook workflow template dynamic variable in URL.
June 3, 2025
Improvement · 1

Improvement

  • API for add and remove WhatsApp Sequence.
May 31, 2025
Improvement · 5

Improvement

  • Workflow & HTTP API now support global formatters.
  • Webhook workflow now supports mixed template.
  • Webhook workflow now supports HTTP API as callback.
  • Webhook workflow now supports label and sequence removal actions on webhook call.
  • WhatsApp template message API endpoint now supports mixed template.
May 28, 2025
Improvement · 2

Improvement

  • Subscriber-action Container show always in Shared Inbox.
  • Add-google-sheet button in WhatsApp Import Subscribers.
May 24, 2025
New Feature · 1

New Feature

  • Bot reply filter search added in Shared Inbox.
May 21, 2025
New Feature · 1Improvement · 1

New Feature

  • Added Canned Response Image in Shared Inbox.

Improvement

  • Update Canned Response Design in Shared Inbox.
May 20, 2025
New Feature · 1Improvement · 1

New Feature

  • Send All Incoming Messages to Webhook URL.

Improvement

  • Custom field based Image, PDF sending.
May 17, 2025
Fix · 1

Fix

  • sslcommerz added to ecommerce catalog.
May 15, 2025
Fix · 2

Fix

  • Shared Inbox Drag and Drop send button issue fixed.
  • WhatsApp livechat → iPhone voice record issue fixed.
May 12, 2025
New Feature · 1Fix · 1

New Feature

  • PhonePe Version 2 release.

Fix

  • WhatsApp Live Chat mark-as issue fixed.
May 6, 2025
New Feature · 1Improvement · 2

New Feature

  • Fixed Issue Interactive Emoji.

Improvement

  • Bot Manager → Configuration responsive design issue fixed.
  • Replaced WhatsApp Live Chat URL with Shared Inbox URL in follow_up_reminder notification.
May 5, 2025
Improvement · 2Fix · 2

Improvement

  • Missing translations updated.
  • WhatsApp Subscriber Manager can now download CSV files with custom fields.

Fix

  • API Name Edit Bug fixed for HTTP API.
  • WhatsApp Subscriber Labels duplicate entry issue resolved.
April 16, 2025
New Feature · 4Improvement · 2Fix · 9

New Feature

  • Two-Factor Authentication (2FA).
  • Cloudflare CAPTCHA integration.
  • WhatsApp Assign/Remove Label API.
  • Shared Inbox Dark Mode.

Improvement

  • Razorpay subscription payment flow improved.
  • WhatsApp Catalog CSV download improved.

Fix

  • Private AI reply issue.
  • JavaScript issue in Reply Template.
  • Settings JavaScript issue.
  • Force logout API bug.
  • WhatsApp Google Sheet fetch issue in User Input Flow.
  • Razorpay conversion rate issue.
  • Shared Inbox canned response bug.
  • Shared Inbox advanced access issue.
  • Shared Inbox Join Chat issue.
April 13, 2025
Improvement · 2Fix · 1

Improvement

  • Enhanced canned responses.
  • Updated advanced access in Shared Inbox.

Fix

  • Resolved WhatsApp Catalog Checkout issue on iPhone.
April 8, 2025
Improvement · 1

Improvement

  • Added filter by Assigning Agent in Shared Inbox.
April 6, 2025
Improvement · 1

Improvement

  • Flow Builder now supports recursive connections.
March 20, 2025
Fix · 1

Fix

  • Chat filtering by Assigned Agent added.
March 9, 2025
New Feature · 4Fix · 10

New Feature

  • Open targeted subscriber directly in All Chat via URL.
  • Google Sheets & HTTP API content page added.
  • Added "Join Agent" progress button.
  • Shared Inbox Dark Mode option added.

Fix

  • Fixed Live Chat Notification "Access Denied" issue.
  • Fixed Live Chat extra button display issue.
  • Bot name now shows in Shared Inbox - Subscriber list.
  • Fixed redirect route after saving in AI Assistant.
  • Solved postback reply button issue.
  • Fixed media icon time display (Pusher).
  • Resolved template design issues.
  • Fixed join chat issue & improved UI.
  • Inserted private reply data in Live Chat.
  • Fixed double logging in usage log.
March 5, 2025
New Feature · 2

New Feature

  • New Shared Team Inbox.
  • Connect WhatsApp Business App.
January 6, 2025
New Feature · 3Improvement · 5Fix · 3

New Feature

  • WhatsApp live chat caption text.
  • Signature Message and Join Chat features.
  • Dynamic List creation in WhatsApp interactive messages.

Improvement

  • AI training error visibility.
  • AI Assistant improvements.
  • WhatsApp live chat clear history option.
  • WhatsApp image caption in live chat.
  • Refresh & Create buttons in WhatsApp Flows.

Fix

  • WhatsApp audio conversion in live chat.
  • Abandoned Cart WP plugin download.
  • Transaction log datatable.
December 17, 2024
New Feature · 5Improvement · 8

New Feature

  • Google Sheet Data Fetch campaign settings.
  • HTTP API trigger after WhatsApp Flow form submission.
  • Train AI Chatbot with full content (FAQ, URL, File).
  • WhatsApp live chat drag & drop media upload.
  • WhatsApp live chat embedded audio/video.

Improvement

  • Outbound Webhook for keyword triggers includes subscriber messages.
  • Labels now visible in Live Chat subscriber lists.
  • Filter: order subscribers by reply or admin message.
  • WhatsApp Input Flow "Choose Option" text is now configurable.
  • Submitted form data in WhatsApp Flows can map to custom fields.
  • Filter subscribers by multiple label selections.
  • No Match Reply: new "once a month" & "once a year" options.
  • Outbound Webhook support for No Match Reply.
November 13, 2024
Improvement · 3Fix · 2

Improvement

  • Broadcasting delivery failed message now has a resend option.
  • Live Chat subscriber list sorted by reply order.
  • Custom variable add option in Interactive Button & List name.

Fix

  • WhatsApp Flows final reply not working after edit — fixed.
  • WhatsApp General Template: click on variables not working — fixed.
November 10, 2024
New Feature · 5Improvement · 1Fix · 5

New Feature

  • WhatsApp live chat advanced search fix.
  • WhatsApp canned response trigger with /.
  • Meta subscriber profile sync.
  • Eshahal SMS gateway integration.
  • Latest translation sentences added.

Improvement

  • Google Sheets data entry integrated across platform.

Fix

  • WhatsApp bot flow media disappearing issue.
  • WhatsApp template message variable bugs.
  • WhatsApp Flows ScreenId issue.
  • Team access issue.
  • AI Language Editor bug fixes (group/language selection & generator issues).
November 3, 2024
Improvement · 1Fix · 4

Improvement

  • WhatsApp Broadcasting filter by subscriber added.

Fix

  • WhatsApp Flowbuilder media upload issue resolved.
  • Media disappearance issue in WhatsApp templates (live chat).
  • Google Sheet: existing sheet add issue.
  • WhatsApp template with multiple URL buttons — variable issue resolved.
October 2024
New Feature · 10Improvement · 4Fix · 6

New Feature

  • Google Sheet integration for bot signup, flow, & catalogue.
  • Webhook trigger extensions.
  • Carousel Template support for bot flow, broadcasting & live chat.
  • Media & Product Carousel Templates.
  • WooCommerce abandoned cart recovery plugin.
  • HTTP API builder.
  • CTA URL button for bot flow & live chat.
  • Advanced live chat search.
  • Agent real-time availability update.
  • Live Chat Follow-Up/Reminder settings.

Improvement

  • Real-time follow-up notifications.
  • Message "Failed" status reason & label.
  • UI/UX enhancements.
  • Live chat link in subscriber manager.

Fix

  • OTP template API issue.
  • No-match reply frequency.
  • Template variable mapping (10+ variables).
  • Consecutive input flow trigger.
  • Manual transaction email sending.
  • Dashboard & live chat issues.
September 1, 2024
New Feature · 1Improvement · 1

New Feature

  • WhatsApp Live Chat Follow Up or Reminder settings.

Improvement

  • Broadcasting speed faster.
August 27, 2024
Improvement · 2Fix · 11

Improvement

  • User input flow and chat with human reset.
  • Audio is no longer supported for Interactive template header (removed).

Fix

  • WhatsApp flows data retrieval when syncing.
  • WhatsApp Live Chat custom field value issue.
  • WhatsApp Live Chat reply message design issue.
  • WhatsApp Catalog Webhook order time display.
  • Account page undefined key error.
  • Kazakhstani currency icon issue.
  • Documentation/Integration menu not working for agency site.
  • WhatsApp team member can see messages even if not assigned to them.
  • WhatsApp flow builder Interactive audio upload issue.
  • WhatsApp auto reset user input flow and chat with human issue.
  • Typo issues.
August 4, 2024
Improvement · 1

Improvement

  • Broadcasting Message will not interrupt in Live Chat.
July 31, 2024
New Feature · 3Improvement · 1Fix · 8

New Feature

  • WhatsApp Live Chat specific message reply feature.
  • WhatsApp Live Chat audio-to-text conversion.
  • API — catalog order cart status change.

Improvement

  • Auto register replacing manual register for connecting WhatsApp accounts.

Fix

  • API — user list now also shows the parent user using "id" filter.
  • WhatsApp Embedded signup without catalog permission.
  • WhatsApp template send speed issue.
  • WhatsApp manual subscribers addition access and error message display issue.
  • Live Chat search duplicate items.
  • Updated PayFast MerchantID.
  • Team role creation social media restriction issue.
  • WhatsApp media template and other media message sending issue.
July 25, 2024
New Feature · 1Fix · 4

New Feature

  • WhatsApp API: assign custom fields to subscriber.

Fix

  • WhatsApp Live Chat search blur issue.
  • WhatsApp Flows webhook report error.
  • Dashboard undefined variable error.
  • Account page error.
July 18, 2024
New Feature · 1Improvement · 2Fix · 2

New Feature

  • WhatsApp Live Chat last message delivery status in the left sidebar.

Improvement

  • Catalog sync now also syncs product prices.
  • WhatsApp Live Chat 24-hour window time countdown.

Fix

  • Modal scroll issue on certain pages.
  • Admin view of user's usage log message count issue.
July 17, 2024
New Feature · 1

New Feature

  • "Block" and "Resolve" options added in WhatsApp Live Chat.
July 15, 2024
New Feature · 1Improvement · 3Fix · 1

New Feature

  • Set dynamic URLs during template creation.

Improvement

  • Add New Subscribers option in Live Chat.
  • Option to add custom field value manually and display it in the Live Chat section.
  • Broadcast Campaign is now separated from the Bot Reply Tab.

Fix

  • WhatsApp Subscribers upload timeout and label name issue.
July 14, 2024
New Feature · 3Improvement · 2Fix · 2

New Feature

  • WhatsApp label API has been released.
  • WhatsApp manual phone number registration button (useful after importing accounts or after a business name update).
  • WhatsApp template unlink option (from Botbiz's end).

Improvement

  • WhatsApp Subscriber Assign Chat to Team API parameters updated (re-implementation needed).
  • If the subscriber's name is empty or private, when they send a message their original name will be updated.

Fix

  • WhatsApp embedded signup error handling.
  • WhatsApp webhook workflow dynamic variable in URL.
July 10, 2024
New Feature · 2Improvement · 1Fix · 3

New Feature

  • Webhook workflow subscriber name mapping.
  • Assign team feature added in webhook workflow.

Improvement

  • Assign team member directly has a higher priority over team roles.

Fix

  • Webhook workflow dynamic URL template fixed.
  • WhatsApp profile update issue.
  • WhatsApp subscriber data download issue.
July 9, 2024
New Feature · 1

New Feature

  • Embed Signup for WhatsApp Business Connection.
July 4, 2024
Improvement · 1Fix · 1

Improvement

  • Live Chat date with time display added.

Fix

  • Live Chat select agent as default option.
July 3, 2024
Improvement · 2

Improvement

  • User Input Flow auto-reset time option.
  • Chat with human auto-reset to chat with Robot option.
July 2, 2024
Fix · 1

Fix

  • WhatsApp Catalog purchase success message issue.
July 1, 2024
New Feature · 2Improvement · 1

New Feature

  • Payment method "Chapa" added.
  • Payment method "PayFast" added.

Improvement

  • WhatsApp Business Profile Settings.
June 25, 2024
Improvement · 1

Improvement

  • Live Chat AI Rewrite.
July 7, 2026
New · 2Improved · 7

New

  • AI-powered HTTP API Integration Assistant — generate ready-to-use API integrations by describing what you need in plain English.
  • AI-powered Webhook Workflow Builder Assistant — build complex webhook automations conversationally without touching JSON.

Improved

  • Completely redesigned interface for a cleaner, more focused experience across the dashboard.
  • Easier navigation with improved workflow organization and grouped menus.
  • Enhanced Subscriber Manager with faster filtering and cleaner list views.
  • Improved Channel & Account Management — switch between numbers and teams in one click.
  • Better HTTP API Integration UI with clearer request/response inspection.
  • Improved Webhook Workflow configuration screens for faster setup.
  • More intuitive automation building experience end-to-end.
May 24, 2026
New · 4Improved · 4

New

  • Completely redesigned Flow Builder with a cleaner, more organized, and modern user experience.
  • Grouped left sidebar navigation with built-in search for faster node discovery and workflow management.
  • Smart custom field auto-suggestions while typing # inside nodes and message fields.
  • AI-powered image validation support inside User Input Flow.

Improved

  • Clone and delete actions now appear instantly on node hover for quicker editing.
  • Connection delete icon now appears on hover, making flow cleanup easier and more intuitive.
  • Newly connected nodes now automatically open their configuration modal for faster workflow creation.
  • If/Else condition builder now supports multiple concurrent conditions in a single rule set.
May 11, 2026
New · 1

New

  • Send Interactive button with media using API.
May 5, 2026
New · 1

New

  • WhatsApp Flows multi-screen support and several new fields added (Beta).
May 4, 2026
New · 1

New

  • Send media message using API.
April 20, 2026
New · 1

New

  • Users can now whitelist / blacklist IPs for login, direct login and API from Settings → Security → IP Manager.
April 14, 2026
New · 3

New

  • New Security menu under Settings, bringing all security options together in one place.
  • Users can now view their login activity from Security → Login Activity.
  • Users can now enable / disable direct login for their accounts from Security → Direct Login.
April 9, 2026
New · 2Improved · 1Fixed · 1

New

  • Account delete option added.
  • Business-hour special bot reply option added.

Improved

  • WhatsApp — 3 new audio types added.

Fixed

  • Canned response image send issue fixed.
April 7, 2026
Improved · 2

Improved

  • Sequence message — Re-assign after sequence completion option added.
  • Outbound webhook — Message ID of parent element has been added.
March 5, 2026
Improved · 4Fixed · 2

Improved

  • Bot Subscriber module added with Delete Subscriber, Clear Chat History, Block User, Resolve User and Archive User features.
  • Translate updated.
  • contextual_memory_input field updated.
  • Shared Inbox updated.

Fixed

  • Message template list show and send issue fixed.
  • reply_message translate issue fixed.
March 3, 2026
New · 3

New

  • WhatsApp Catalog — Free Shipping Threshold support added.
  • Coupon system added in WhatsApp Catalog.
  • WhatsApp Flows submit data now inserts into Google Sheet according to flow forms.
February 26, 2026
New · 2Improved · 2Fixed · 3

New

  • M-Pesa payment gateway added.
  • Amwalpay payment gateway added.

Improved

  • Replaced the Translate text button with a Translate icon button in the Shared Inbox.
  • Shared Inbox desktop view disabled on phone.

Fixed

  • Blue-tick display issue fixed.
  • Resolved, Blocked and Archived — all message show issue fixed.
  • last_communicated_at when sending WhatsApp broadcast template issue fixed.
February 25, 2026
New · 1

New

  • Business hours can now be set differently for all 7 days.
February 24, 2026
New · 2Improved · 1Fixed · 2

New

  • Broadcasting permission added without requiring Bot Manager permission.
  • On-page guide added to the Connect Account section.

Improved

  • Design improvements applied to Shared Inbox.

Fixed

  • Shared Inbox dark-mode issue fixed.
  • Click issue on the Bot Reply and AI Reply buttons in the Shared Inbox fixed.
February 23, 2026
New · 1

New

  • WhatsApp Catalog — minimum order amount can now be set.
February 22, 2026
Improved · 1

Improved

  • Bot Manager mobile-friendly design.
February 19, 2026
New · 2

New

  • Delay option added in AI Agent.
  • Marketing Message Send option added in WhatsApp Broadcast (replacing Cloud API).
February 17, 2026
New · 1

New

  • Important credentials are now masked in the UI (API key, secret keys, and others).
February 10, 2026
New · 1Fixed · 1

New

  • Delete option added for WhatsApp Catalog orders.

Fixed

  • Labels will now assign correctly after WhatsApp Pay.
January 28, 2026
Fixed · 2

Fixed

  • WhatsApp appointment currency issue resolved.
  • Live Chat answer not storing issue resolved.
January 27, 2026
New · 2Fixed · 4

New

  • Configuration accordion added.
  • Shared Inbox pinned location now opens in a new tab.

Fixed

  • Catalog order management permission control issue fixed.
  • Message credit consumption during customer conversation in the WhatsApp Business App fixed.
  • Messages sent from the WhatsApp Business App now appear correctly in Shared Inbox.
  • Auth pages message display issue fixed.
January 26, 2026
New · 1

New

  • WhatsApp Flows data will now be inserted into Google Sheets.
January 19, 2026
Improved · 2Fixed · 2

Improved

  • Live Chat — translate button location has been updated.
  • WhatsApp voice messages now send in voice format and the design has been improved.

Fixed

  • Pro-menu disable issue in Shared Inbox fixed.
  • Live Chat translate issue appearing without permission fixed.
January 1, 2026
New · 3Improved · 3Fixed · 3

New

  • Subscriber Custom Fields — Report Download button added.
  • Fixed subscriber-search issue when going to Live Chat from Subscriber Manager.
  • All data-table fields are now responsive.

Improved

  • Shared Inbox — search filter updated.
  • Shared Inbox — Create WhatsApp Subscriber option added.
  • Shared Inbox — swipe gesture added for mobile view.

Fixed

  • Shared Inbox — Join Chat issue fixed.
  • Shared Inbox — system message display issue in the subscriber-list filter fixed.
  • Shared Inbox — message-type unread subscriber messages now sorted by date in descending order.

2025

46 releases
December 25, 2025
New · 1

New

  • Message read / unread Pusher event added.
December 24, 2025
New · 1

New

  • Tahseeel payment gateway added.
December 23, 2025
Fixed · 2

Fixed

  • Broadcast CSV download time display issue fixed.
  • PWA notifications issue fixed.
December 14, 2025
New · 2Improved · 1Fixed · 1

New

  • PipraPay payment gateway added.
  • API to add notes to a WhatsApp subscriber.

Improved

  • WhatsApp OTP verification — mobile number is now unique to prevent spam.

Fixed

  • Template message send — variable replace issue in Shared Inbox fixed.
November 30, 2025
New · 1

New

  • Webhook for outgoing WhatsApp messages.
November 27, 2025
New · 1Improved · 3Fixed · 5

New

  • MailWizz auto-responder support.

Improved

  • Shared Inbox — enabled multiple image sending and added WebP format support.
  • Shared Inbox — AI Reply button added.
  • Shared Inbox — channel filter subscriber list updated.

Fixed

  • Normalize URL issue.
  • AI Training Campaign error.
  • Settings & Integration — sidebar text hiding issue on small screens.
  • Shared Inbox — Team account new message issue.
  • Shared Inbox — WhatsApp Canned Response old-image sending issue.
November 25, 2025
Improved · 1

Improved

  • Shared Inbox — main menu sidebar added.
November 17, 2025
Improved · 1

Improved

  • WhatsApp template Live Preview while making the template (Mobile Interface). Message Template preview with name & variables from Shared Inbox.
November 16, 2025
Improved · 1

Improved

  • Smart Delay in the WhatsApp Chatbot Builder has been upgraded from a 60-second limit to a full 24 hours, allowing you to create more natural and flexible automation flows.
November 3, 2025
New · 1

New

  • User can get usage log using API.
November 2, 2025
Improved · 1

Improved

  • Shared Livechat Joining — Now there is an option to enable/disable Bot Reply and/or enable/disable AI Agent Reply both.
October 21, 2025
New · 1

New

  • SifaloPay payment gateway implemented.
October 14, 2025
Improved · 1Fixed · 2

Improved

  • Send WhatsApp Location to Webhook URL.

Fixed

  • AI Agent → Enable Intent Detection issue fixed.
  • Livechat — Restriction with Subscriber search issue fixed.
October 6, 2025
Improved · 5Fixed · 8

Improved

  • Livechat AI Assistant Updated.
  • AI Assistant replaced by AI Agent.
  • AI Agent Intent Detection Updated.
  • Intent Detection Modal design updated.
  • AI Assistant updated.

Fixed

  • Shared Inbox subscriber message count issue fixed.
  • Groupchat improvements: added "see more chat" button, fixed header text CSS, added dashboard notification, and notification badge added with groupchat icon.
  • Shared Inbox mp4 audio play issue fixed.
  • Shared Inbox mobile view: Filter and Follow-up menu has been moved to the top.
  • Shared Inbox mobile view: Select2 position issue in the Filter Channel has been fixed.
  • Label dark mode issue fixed in Shared Inbox.
  • AI Assistant issue fixed.
  • Advanced search label and sequence list issue fixed.
October 5, 2025
Fixed · 1

Fixed

  • WhatsApp catalog order assign label issue solved.
September 25, 2025
New · 1Fixed · 1

New

  • Added reasoning_effort parameter for GPT-5 and above in OpenAI integration.

Fixed

  • Issue where Meta messages were not displaying in Live Chat.
September 24, 2025
New · 1

New

  • Stripe Recurring Payment integration added.
September 2, 2025
Improved · 1

Improved

  • Simplified WhatsApp Sequence messaging: Regular Messages (24h Window) — send follow-ups within 24 hours of user interaction; Template Messages (Anytime) — send approved templates anytime.
August 19, 2025
Fixed · 9

Fixed

  • Shared Inbox subscriber message count issue fixed.
  • Shared Inbox subscriber auto-deselect issue fixed.
  • Shared Inbox long subscriber name display issue fixed.
  • New subscriber name font size issue fixed.
  • WhatsApp Follow-up Reminder issue fixed.
  • Shared Inbox final_reply_button disabled issue fixed.
  • Updated last_communicated_at when WhatsApp bot is paused.
  • Audio record send issue fixed in Shared Inbox.
  • Chat content and joint chat position issue fixed in Shared Inbox.
July 27, 2025
New · 1Improved · 1Fixed · 1

New

  • RaksmeyPay payment gateway implemented in Botbiz.

Improved

  • Shared Inbox now uses the updated Dashboard image instead of default.

Fixed

  • WhatsApp broadcast and webhook workflow report download issue fixed.
July 16, 2025
Fixed · 3

Fixed

  • Message delivery notification issue fixed in Shared Inbox.
  • RTL design issue fixed.
  • Team member list display issue fixed in Shared Inbox.
July 7, 2025
New · 2Fixed · 7

New

  • Added progress indicator for Live Chat search.
  • Added WhatsApp Meta Business bot reply status option.

Fixed

  • Visibility issue for Catalog team members.
  • Agent user list display issue.
  • Issue with Subscriber download button.
  • Send Flow or Message Template button hide and search issue fixed in Shared Inbox.
  • WhatsApp interactive message phone view display issue fixed in Shared Inbox.
  • Canned Response Use text hide issue fixed in Shared Inbox.
  • Unavailable for Support issue fixed in Shared Inbox.
July 6, 2025
New · 2Improved · 3Fixed · 2

New

  • Added Bot Reply button right sidebar in Shared Inbox.
  • Added bot name when new subscriber display message in Shared Inbox.

Improved

  • Shared Inbox URL remove target _blank.
  • Shared Inbox Design Updated.
  • Shared Inbox Dark theme and mobile view updated.

Fixed

  • Template file upload issue fixed in Shared Inbox.
  • Other bot message not show issue fixed in Shared Inbox.
July 1, 2025
New · 1

New

  • Implemented Moyasar Payment Gateway.
June 18, 2025
Fixed · 2

Fixed

  • Reply message issue fixed in Shared Inbox.
  • Training Campaign FAQ generate issue fixed.
June 17, 2025
New · 1Fixed · 1

New

  • Added agent-available-status in Shared Inbox.

Fixed

  • Fixed display and search issues with Message Template and WhatsApp Flow list in Shared Inbox.
June 5, 2025
Fixed · 2

Fixed

  • Webhook workflow template expired media issue.
  • Webhook workflow template dynamic variable in URL.
June 3, 2025
Improved · 1

Improved

  • API for add and remove WhatsApp Sequence.
May 31, 2025
Improved · 5

Improved

  • Workflow & HTTP API now support global formatters.
  • Webhook workflow now supports mixed template.
  • Webhook workflow now supports HTTP API as callback.
  • Webhook workflow now supports label and sequence removal actions on webhook call.
  • WhatsApp template message API endpoint now supports mixed template.
May 28, 2025
Improved · 2

Improved

  • Subscriber-action Container show always in Shared Inbox.
  • Add-google-sheet button in WhatsApp Import Subscribers.
May 24, 2025
New · 1

New

  • Bot reply filter search added in Shared Inbox.
May 21, 2025
New · 1Improved · 1

New

  • Added Canned Response Image in Shared Inbox.

Improved

  • Update Canned Response Design in Shared Inbox.
May 20, 2025
New · 1Improved · 1

New

  • Send All Incoming Messages to Webhook URL.

Improved

  • Custom field based Image, PDF sending.
May 17, 2025
Fixed · 1

Fixed

  • sslcommerz added to ecommerce catalog.
May 15, 2025
Fixed · 2

Fixed

  • Shared Inbox Drag and Drop send button issue fixed.
  • WhatsApp livechat → iPhone voice record issue fixed.
May 12, 2025
New · 1Fixed · 1

New

  • PhonePe Version 2 release.

Fixed

  • WhatsApp Live Chat mark-as issue fixed.
May 6, 2025
New · 1Improved · 2

New

  • Fixed Issue Interactive Emoji.

Improved

  • Bot Manager → Configuration responsive design issue fixed.
  • Replaced WhatsApp Live Chat URL with Shared Inbox URL in follow_up_reminder notification.
May 5, 2025
Improved · 2Fixed · 2

Improved

  • Missing translations updated.
  • WhatsApp Subscriber Manager can now download CSV files with custom fields.

Fixed

  • API Name Edit Bug fixed for HTTP API.
  • WhatsApp Subscriber Labels duplicate entry issue resolved.
April 16, 2025
New · 4Improved · 2Fixed · 9

New

  • Two-Factor Authentication (2FA).
  • Cloudflare CAPTCHA integration.
  • WhatsApp Assign/Remove Label API.
  • Shared Inbox Dark Mode.

Improved

  • Razorpay subscription payment flow improved.
  • WhatsApp Catalog CSV download improved.

Fixed

  • Private AI reply issue.
  • JavaScript issue in Reply Template.
  • Settings JavaScript issue.
  • Force logout API bug.
  • WhatsApp Google Sheet fetch issue in User Input Flow.
  • Razorpay conversion rate issue.
  • Shared Inbox canned response bug.
  • Shared Inbox advanced access issue.
  • Shared Inbox Join Chat issue.
April 13, 2025
Improved · 2Fixed · 1

Improved

  • Enhanced canned responses.
  • Updated advanced access in Shared Inbox.

Fixed

  • Resolved WhatsApp Catalog Checkout issue on iPhone.
April 8, 2025
Improved · 1

Improved

  • Added filter by Assigning Agent in Shared Inbox.
April 6, 2025
Improved · 1

Improved

  • Flow Builder now supports recursive connections.
March 20, 2025
Fixed · 1

Fixed

  • Chat filtering by Assigned Agent added.
March 9, 2025
New · 4Fixed · 10

New

  • Open targeted subscriber directly in All Chat via URL.
  • Google Sheets & HTTP API content page added.
  • Added "Join Agent" progress button.
  • Shared Inbox Dark Mode option added.

Fixed

  • Fixed Live Chat Notification "Access Denied" issue.
  • Fixed Live Chat extra button display issue.
  • Bot name now shows in Shared Inbox - Subscriber list.
  • Fixed redirect route after saving in AI Assistant.
  • Solved postback reply button issue.
  • Fixed media icon time display (Pusher).
  • Resolved template design issues.
  • Fixed join chat issue & improved UI.
  • Inserted private reply data in Live Chat.
  • Fixed double logging in usage log.
March 5, 2025
New · 2

New

  • New Shared Team Inbox.
  • Connect WhatsApp Business App.
January 6, 2025
New · 3Improved · 5Fixed · 3

New

  • WhatsApp live chat caption text.
  • Signature Message and Join Chat features.
  • Dynamic List creation in WhatsApp interactive messages.

Improved

  • AI training error visibility.
  • AI Assistant improvements.
  • WhatsApp live chat clear history option.
  • WhatsApp image caption in live chat.
  • Refresh & Create buttons in WhatsApp Flows.

Fixed

  • WhatsApp audio conversion in live chat.
  • Abandoned Cart WP plugin download.
  • Transaction log datatable.

2024

21 releases
December 17, 2024
New · 5Improved · 8

New

  • Google Sheet Data Fetch campaign settings.
  • HTTP API trigger after WhatsApp Flow form submission.
  • Train AI Chatbot with full content (FAQ, URL, File).
  • WhatsApp live chat drag & drop media upload.
  • WhatsApp live chat embedded audio/video.

Improved

  • Outbound Webhook for keyword triggers includes subscriber messages.
  • Labels now visible in Live Chat subscriber lists.
  • Filter: order subscribers by reply or admin message.
  • WhatsApp Input Flow "Choose Option" text is now configurable.
  • Submitted form data in WhatsApp Flows can map to custom fields.
  • Filter subscribers by multiple label selections.
  • No Match Reply: new "once a month" & "once a year" options.
  • Outbound Webhook support for No Match Reply.
November 13, 2024
Improved · 3Fixed · 2

Improved

  • Broadcasting delivery failed message now has a resend option.
  • Live Chat subscriber list sorted by reply order.
  • Custom variable add option in Interactive Button & List name.

Fixed

  • WhatsApp Flows final reply not working after edit — fixed.
  • WhatsApp General Template: click on variables not working — fixed.
November 10, 2024
New · 5Improved · 1Fixed · 5

New

  • WhatsApp live chat advanced search fix.
  • WhatsApp canned response trigger with /.
  • Meta subscriber profile sync.
  • Eshahal SMS gateway integration.
  • Latest translation sentences added.

Improved

  • Google Sheets data entry integrated across platform.

Fixed

  • WhatsApp bot flow media disappearing issue.
  • WhatsApp template message variable bugs.
  • WhatsApp Flows ScreenId issue.
  • Team access issue.
  • AI Language Editor bug fixes (group/language selection & generator issues).
November 3, 2024
Improved · 1Fixed · 4

Improved

  • WhatsApp Broadcasting filter by subscriber added.

Fixed

  • WhatsApp Flowbuilder media upload issue resolved.
  • Media disappearance issue in WhatsApp templates (live chat).
  • Google Sheet: existing sheet add issue.
  • WhatsApp template with multiple URL buttons — variable issue resolved.
October 2024
New · 10Improved · 4Fixed · 6

New

  • Google Sheet integration for bot signup, flow, & catalogue.
  • Webhook trigger extensions.
  • Carousel Template support for bot flow, broadcasting & live chat.
  • Media & Product Carousel Templates.
  • WooCommerce abandoned cart recovery plugin.
  • HTTP API builder.
  • CTA URL button for bot flow & live chat.
  • Advanced live chat search.
  • Agent real-time availability update.
  • Live Chat Follow-Up/Reminder settings.

Improved

  • Real-time follow-up notifications.
  • Message "Failed" status reason & label.
  • UI/UX enhancements.
  • Live chat link in subscriber manager.

Fixed

  • OTP template API issue.
  • No-match reply frequency.
  • Template variable mapping (10+ variables).
  • Consecutive input flow trigger.
  • Manual transaction email sending.
  • Dashboard & live chat issues.
September 1, 2024
New · 1Improved · 1

New

  • WhatsApp Live Chat Follow Up or Reminder settings.

Improved

  • Broadcasting speed faster.
August 27, 2024
Improved · 2Fixed · 11

Improved

  • User input flow and chat with human reset.
  • Audio is no longer supported for Interactive template header (removed).

Fixed

  • WhatsApp flows data retrieval when syncing.
  • WhatsApp Live Chat custom field value issue.
  • WhatsApp Live Chat reply message design issue.
  • WhatsApp Catalog Webhook order time display.
  • Account page undefined key error.
  • Kazakhstani currency icon issue.
  • Documentation/Integration menu not working for agency site.
  • WhatsApp team member can see messages even if not assigned to them.
  • WhatsApp flow builder Interactive audio upload issue.
  • WhatsApp auto reset user input flow and chat with human issue.
  • Typo issues.
August 4, 2024
Improved · 1

Improved

  • Broadcasting Message will not interrupt in Live Chat.
July 31, 2024
New · 3Improved · 1Fixed · 8

New

  • WhatsApp Live Chat specific message reply feature.
  • WhatsApp Live Chat audio-to-text conversion.
  • API — catalog order cart status change.

Improved

  • Auto register replacing manual register for connecting WhatsApp accounts.

Fixed

  • API — user list now also shows the parent user using "id" filter.
  • WhatsApp Embedded signup without catalog permission.
  • WhatsApp template send speed issue.
  • WhatsApp manual subscribers addition access and error message display issue.
  • Live Chat search duplicate items.
  • Updated PayFast MerchantID.
  • Team role creation social media restriction issue.
  • WhatsApp media template and other media message sending issue.
July 25, 2024
New · 1Fixed · 4

New

  • WhatsApp API: assign custom fields to subscriber.

Fixed

  • WhatsApp Live Chat search blur issue.
  • WhatsApp Flows webhook report error.
  • Dashboard undefined variable error.
  • Account page error.
July 18, 2024
New · 1Improved · 2Fixed · 2

New

  • WhatsApp Live Chat last message delivery status in the left sidebar.

Improved

  • Catalog sync now also syncs product prices.
  • WhatsApp Live Chat 24-hour window time countdown.

Fixed

  • Modal scroll issue on certain pages.
  • Admin view of user's usage log message count issue.
July 17, 2024
New · 1

New

  • "Block" and "Resolve" options added in WhatsApp Live Chat.
July 15, 2024
New · 1Improved · 3Fixed · 1

New

  • Set dynamic URLs during template creation.

Improved

  • Add New Subscribers option in Live Chat.
  • Option to add custom field value manually and display it in the Live Chat section.
  • Broadcast Campaign is now separated from the Bot Reply Tab.

Fixed

  • WhatsApp Subscribers upload timeout and label name issue.
July 14, 2024
New · 3Improved · 2Fixed · 2

New

  • WhatsApp label API has been released.
  • WhatsApp manual phone number registration button (useful after importing accounts or after a business name update).
  • WhatsApp template unlink option (from Botbiz's end).

Improved

  • WhatsApp Subscriber Assign Chat to Team API parameters updated (re-implementation needed).
  • If the subscriber's name is empty or private, when they send a message their original name will be updated.

Fixed

  • WhatsApp embedded signup error handling.
  • WhatsApp webhook workflow dynamic variable in URL.
July 10, 2024
New · 2Improved · 1Fixed · 3

New

  • Webhook workflow subscriber name mapping.
  • Assign team feature added in webhook workflow.

Improved

  • Assign team member directly has a higher priority over team roles.

Fixed

  • Webhook workflow dynamic URL template fixed.
  • WhatsApp profile update issue.
  • WhatsApp subscriber data download issue.
July 9, 2024
New · 1

New

  • Embed Signup for WhatsApp Business Connection.
July 4, 2024
Improved · 1Fixed · 1

Improved

  • Live Chat date with time display added.

Fixed

  • Live Chat select agent as default option.
July 3, 2024
Improved · 2

Improved

  • User Input Flow auto-reset time option.
  • Chat with human auto-reset to chat with Robot option.
July 2, 2024
Fixed · 1

Fixed

  • WhatsApp Catalog purchase success message issue.
July 1, 2024
New · 2Improved · 1

New

  • Payment method "Chapa" added.
  • Payment method "PayFast" added.

Improved

  • WhatsApp Business Profile Settings.
June 25, 2024
Improved · 1

Improved

  • Live Chat AI Rewrite.

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