BotBiz.io Changelog

Stay updated with the latest features, improvements, and fixes shaping the future of BotBiz.io.

📅

November 17th, 2025

🔧Improved

• 📱WhatsApp template Live Preview while making the template (Mobile Interface). Message Template preview with name & variables from Shared Inbox.

📅

November 16th, 2025

🔧Improved

• ⏳Smart Delay in the WhatsApp Chatbot Builder has been upgraded from a 60-second limit to a full 24 hours, allowing you to create more natural and flexible automation flows.

📅

November 3rd, 2025

🆕New

• 🔌User can get usage log using API.

📅

November 2nd, 2025

🔧Improved

• 👥Shared Livechat Joining - Now there is option to enable/disable Bot Reply and/Or enable/disable AI Agent Reply both.

📅

October 21st, 2025

🆕New

• 💳SifaloPay payment gateway implemented.

📅

October 14th, 2025

🔧Improved

• 📍Send WhatsApp Location to Webhook URL.

🐞Fixed

• 🤖AI Agent -> Enable Intent Detection issue fixed.
• 🔍Livechat - Restriction with Subscriber search issue fixed.

📅

October 6th, 2025

🔧Improved

• 🤖Livechat AI Assistant Updated.
• 🤖AI Assistant replaced by AI Agent.
• 🧠AI Agent Intent Detection Updated.
• 🎨Intent Detection Modal design updated.
• 🤖AI Assistant updated.

🐞Fixed

• 💬Shared Inbox subscriber message count issue fixed.
• 👥Groupchat improvements: added "see more chat" button, fixed header text CSS, added dashboard notification, and notification badge added with groupchat icon.
• 🔊Shared Inbox mp4 audio play issue fixed.
• 📱Shared Inbox mobile view: Filter and Follow-up menu has been moved to the top.
• 📱Shared Inbox mobile view: Select2 position issue in the Filter Channel has been fixed.
• 🌙Label dark mode issue fixed in Shared Inbox.
• 🤖AI Assistant issue fixed.
• 🔍Advance search label and sequence list issue fixed.

📅

October 5th, 2025

🐞Fixed

• 🏷️WhatsApp catalog order assign label issue solved.

📅

September 25th, 2025

🆕New

• 🧠Added reasoning_effort parameter for GPT-5 and above in OpenAI integration.

🐞Fixed

• 💬Issue where Meta messages were not displaying in Live Chat.

📅

September 24th, 2025

🆕New

• 📊User input flow, No match reply, and New subscribers data now append to Google Sheet for Meta.
• 💳Stripe Recurring Payment integration added.

🐞Fixed

• 🐛Facebook Graph Error issue fixed.
• 📊Meta broadcast display report issue fixed.

📅

September 2nd, 2025

🔧Improved

• 📝Simplified WhatsApp Sequence messaging: Regular Messages (24h Window): Send follow-ups within 24 hours of user interaction. Template Messages (Anytime): Send approved templates anytime.

📅

August 19th, 2025

🐞Fixed

• 💬Shared Inbox subscriber message count issue fixed.
• 👤Shared Inbox subscriber auto-deselect issue fixed.
• 👤Shared inbox long subscriber name display issue fixed.
• 📏New subscriber name font size issue fixed.
• ⏰WhatsApp Follow-up Reminder issue fixed.
• 🚫Shared Inbox final_reply_button disabled issue fixed.
• ⏸️Updated last_communicated_at when WhatsApp bot is paused.
• 🎤Audio record send issue fixed in Shared Inbox.
• 📐Chat content and joint chat position issue fixed in Shared Inbox.

📅

July 27th, 2025

🆕New

• 💳RaksmeyPay payment gateway implemented in Botbiz.

🔧Improved

• 🖼️Shared Inbox now uses the updated Dashboard image instead of default.

🐞Fixed

• 📥WhatsApp broadcast and webhook workflow report download issue fixed.

📅

July 16th, 2025

🐞Fixed

• 🔔Message delivery notification issue fixed in Shared Inbox.
• ↔️RTL design issue fixed.
• 👥Team member list display issue fixed in Shared Inbox.

📅

July 7th, 2025

🆕New

• 🔍Added progress indicator for Live Chat search.
• 🤖Added WhatsApp Meta Business bot reply status option.

🐞Fixed

• 👁️Visibility issue for Catalog team members.
• 👥Agent user list display issue.
• 📥Issue with Subscriber download button.
• 💬Send Flow or Message Template button hide and search issue fixed in Shared Inbox.
• 📱WhatsApp interactive message phone view display issue fixed in Shared Inbox.
• 📝Canned Response Use text hide issue fixed in Shared Inbox.
• 🚫Unavailable for Support issue fixed in shared inbox.

📅

July 6th, 2025

🆕New

• 🤖Added Bot Reply button right sidebar in Shared Inbox.
• 🤖Added bot name when new subscriber display message in Shared Inbox.

🎨Improved

• 🔗Shared Inbox URL remove target _blank.
• ✨Shared Inbox Design Updated.
• 🌙Shared Inbox Dark theme and mobile view updated.

🐞Fixed

• 📄Template file upload issue fixed in Shared Inbox.
• 💬Other bot message not show issue fixed in Shared Inbox.

📅

July 1st, 2025

🆕New

• 💳Implemented Moyasar Payment Gateway.

📅

June 18th, 2025

🐞Fixed

• 💬Reply message issue fixed in Shared Inbox.
• 🧠Training Campaign FAQ generate issue fixed.

📅

June 17th, 2025

🆕New

• 🟢Added agent-available-status in Shared Inbox.

🐞Fixed

• 📄Fixed display and search issues with Message Template and WhatsApp Flow list in Shared Inbox.

📅

June 5th, 2025

🐞Fixed

• 🖼️Webhook workflow template expired media issue.
• 🔗Webhook workflow template dynamic variable in URL.

📅

June 3rd, 2025

🔧Improve

• 🔄Api for add and remove Whatsapp Sequence.

📅

May 31st, 2025

🔧Improved

• 🌐Workflow & HTTP API now support global formatters.
• 🔄Webhook workflow now supports mixed template.
• 📞Webhook workflow now supports HTTP API as callback.
• 🏷️Webhook workflow now supports label and sequence removal actions on webhook call.
• 📄WhatsApp template message API endpoint now supports mixed template.

📅

May 28th, 2025

🔧Improve

• 👤Subscriber-action Container show always in Shared-Inbox.
• ➕Add-google-sheet button in Whatsapp Import Subscribers.

📅

May 24th, 2025

🆕New

• 🔍Bot reply filter search added in Shared Inbox.

📅

May 21st, 2025

🆕New

• 🖼️Added Canned Response Image in Shared Inbox.

🎨Improve

• ✨Update Canned Response Design in Shared Inbox.

📅

May 20th, 2025

🔧Improve

• 🖼️Custom field Based Image , PDF Sending.

🆕New

• 📤Send All Incoming Messages to Webhook URL.

📅

May 17th, 2025

🐞Fixed

• 💳sslcommerz added to ecommerce catalog.

📅

May 15th, 2025

🐞Fixed

• 👆Shared Inbox Drag and Drop send button issue fixed.
• 🎤WhatsApp livechat -> iphone voice record issue fixed.

📅

May 12th, 2025

🐞Fixed

• ✔️Whatsapp Live chat mark as issue fixed.

🆕New

• 💳Phonepe Version 2 release.

📢

May 6th, 2025

• 🆕New: Fixed Issue Interactive Emoji.
• 🎨Improved: Bot Manager → Configuration responsive design issue fixed.
• 🔗Improved: Replaced WhatsApp Live Chat URL with Shared Inbox URL in follow_up_reminder notification.

📢

May 5th, 2025

• 🛠️Fixed: API Name Edit Bug fixed for HTTP API.
• 🛠️Fixed: WhatsApp Subscriber Labels duplicate entry issue resolved.
• 🌍Improved: Missing translations updated.
• 📥Improved: WhatsApp Subscriber Manager can now download CSV files with custom fields.
• 🆕New: Added Meta Ad Account information in Meta Bot.

📅

April 16th, 2025

🐞Fixes

• 🤖Fixed: Private AI reply issue
• 🧩Fixed: JavaScript issue in Reply Template
• ⚙️Fixed: Settings JavaScript issue
• 🔐Fixed: Force logout API bug
• 📄Fixed: WhatsApp Google Sheet fetch issue in User Input Flow
• 💱Fixed: Razorpay conversion rate issue
• 💬Fixed: Shared Inbox canned response bug
• 🔒Fixed: Shared Inbox advanced access issue
• 👥Fixed: Shared Inbox Join Chat issue

🆕New Features

• 🔐Two-Factor Authentication (2FA)
• 🛡️Cloudflare CAPTCHA integration
• 🏷️WhatsApp Assign/Remove Label API
• 🌙Shared Inbox Dark Mode
• 📢Announcement system for resellers

🔧Improvements

• 💳Razorpay subscription payment flow improved
• 📦WhatsApp Catalog CSV download improved

📅

April 13th, 2025

🔧Improvements

• 💬Enhanced canned responses
• 📥Updated advanced access in Shared Inbox

🐞Fixes

• 🛍️Resolved WhatsApp Catalog Checkout issue on iPhone

📅

April 8th, 2025

🔧Improvement

• 🧑‍💼Added filter by Assigning Agent in Shared Inbox

📅

April 6th, 2025

🔧Improvement

• 🔁Flow Builder now supports recursive connections

📅

March 20th, 2025

🐞Fix

• 🗂️Chat filtering by Assigned Agent added

📅

March 9th, 2025

🐞Fixes

• 🚫Fixed Live Chat Notification "Access Denied" issue
• 🧩Fixed Live Chat extra button display issue
• 🤖Bot name now shows in Shared Inbox - Subscriber list
• 🔁Fixed redirect route after saving in AI Assistant
• 🛎️Solved postback reply button issue
• 🕓Fixed media icon time display (Pusher)
• 🎨Resolved template design issues
• 💬Fixed join chat issue & improved UI
• 🔒Inserted private reply data in Live Chat
• 🔁Fixed double logging in usage log

🆕New Features

• 🎯Open targeted subscriber directly in All Chat via URL
• 📊Google Sheets & HTTP API content page added
• 👥Added "Join Agent" progress button
• 🌙Shared Inbox Dark Mode option added

📅

March 5th, 2025

🆕New Features

• 🌐New Shared Team Inbox
• 📱Connect WhatsApp Business App

📅

January 6th, 2025

🆕New Features

• 📝WhatsApp live chat caption text
• ✍️Signature Message and Join Chat features
• 🧮Dynamic List creation in WhatsApp interactive messages

🐞Fixes

• 🎧WhatsApp audio conversion in live chat
• 🛍️Abandoned Cart WP plugin download
• 📊Transaction log datatable

🔧Improvements

• 🧠AI training error visibility
• 🤖AI Assistant improvements
• 🧽WhatsApp live chat clear history option
• 🖼️WhatsApp image caption in live chat
• 🔄Refresh & Create buttons in WhatsApp Flows

📅

December 17th, 2024

🔧Improvements

• 📤Outbound Webhook for keyword triggers includes subscriber messages
• 🏷️Labels now visible in Live Chat subscriber lists
• 🔃Filter: order subscribers by reply or admin message
• 🗳️WhatsApp Input Flow “Choose Option” text is now configurable
• 🧾Submitted form data in WhatsApp Flows can map to custom fields
• 🏷️Filter subscribers by multiple label selections
• 🗓️No Match Reply: new "once a month" & "once a year" options
• 🌐Outbound Webhook support for No Match Reply

🆕New Features

• 📊Google Sheet Data Fetch campaign settings
• 🌐HTTP API trigger after WhatsApp Flow form submission
• 🤖Train AI Chatbot with full content (FAQ, URL, File)
• 📎WhatsApp live chat drag & drop media upload
• 📼WhatsApp live chat embedded audio/video

📅

November 13th, 2024

🔧Improvements

• 🔄Broadcasting delivery failed message now has a resend option
• 🧑‍💬Live Chat subscriber list sorted by reply order
• 🧩Custom variable add option in Interactive Button & List name

🐞Fixes

• ✏️WhatsApp Flows final reply not working after edit — fixed
• 🧷WhatsApp General Template: click on variables not working — fixed

📅

November 10th, 2024

🆕New Features

• 🔍WhatsApp live chat advanced search fix
• 💬WhatsApp canned response trigger with /
• 👤Meta subscriber profile sync
• 📲Eshahal SMS gateway integration
• 🌐Latest translation sentences added

🔧Improvements

• 📊Google Sheets data entry integrated across platform

🐞Fixes

• 🖼️WhatsApp bot flow media disappearing issue
• 💬WhatsApp template message variable bugs
• 🧩WhatsApp Flows ScreenId issue
• 🔐Team access issue
• ✍️AI Language Editor bug fixes (group/language selection & generator issues)

📅

November 3rd, 2024

🔧Improvement

• 🎯WhatsApp Broadcasting filter by subscriber added

🐞Fixes

• 🎞️WhatsApp Flowbuilder media upload issue resolved
• 🖼️Media disappearance issue in WhatsApp templates (live chat)
• 📄Google Sheet: existing sheet add issue
• 📊Reseller usage log brand name fix
• 🔗WhatsApp template with multiple URL buttons — variable issue resolved

📅

October 2024

🆕New Features:

• 📊Google Sheet integration for bot signup, flow, & catalogue.
• 🔔Webhook trigger extensions.
• 🎠Carousel Template support for bot flow, broadcasting & live chat.
• 🛍Media & Product Carousel Templates.
• 🛒WooCommerce abandoned cart recovery plugin.
• 🔧HTTP API builder.
• 🔗CTA URL button for bot flow & live chat.
• 🔍Advanced live chat search.
• 🟢Agent real-time availability update.
• ⏰Live Chat Follow-Up/Reminder settings.

⚡Improvements:

• 🔔Real-time follow-up notifications.
• 📩Message "Failed" status reason & label.
• 🎨UI/UX enhancements.
• 🔗Live chat link in subscriber manager.

🐞Fixes:

• 🔐OTP template API issue.
• 🔁No-match reply frequency.
• 📝Template variable mapping (10+ variables).
• 🔄Consecutive input flow trigger.
• 📧Manual transaction email sending.
• 🖥Dashboard & live chat issues.

📅

September 1st, 2024

• ➕Add - WhatsApp Live Chat Follow Up or Reminder settings.
• ⚡Improve - Broadcasting speed faster.

📅

August 27th, 2024

• 🔧Fixed: WhatsApp flows data retrieval when syncing.
• 🔧Fixed: WhatsApp Live Chat custom field value issue.
• 🎨Fixed: WhatsApp Live Chat reply message design issue.
• ⏰Fixed: WhatsApp Catalog Webhook order time display.
• 🔑Fixed: Account page undefined key error.
• 🇰🇿Fixed: Kazakhstani currency icon issue.
• 🔗Fixed: Documentation/Integration menu not working for agency site.
• 👁️Fixed: WhatsApp team member can see messages even if not assigned to them.
• 🔊Fixed: WhatsApp flow builder Interactive audio upload issue.
• 🔄Fixed: WhatsApp auto reset user input flow and chat with human issue.
• ✏️Fixed: Typo issues.
• ✨Improvement - User input flow and chat with human reset.
• ➖Removed - Audio is not supported for Interactive template's header.

📅

August 4th, 2024

• ✨Improvement - Broadcasting Message will not interrupt in Live Chat.

📅

July 31st, 2024

• 🆕New: WhatsApp Live Chat specific message reply feature.
• 🆕New: WhatsApp Live Chat audio to text conversion.
• ✨Improve: Auto register replacing manual register for connecting WhatsApp accounts.
• 🆕New: API - catalog order cart status change.
• 🔧Fixed: API - user list now also shows the parent user using "id" filter.
• 🔧Fixed: WhatsApp Embedded signup without catalog permission.
• 🚀Fixed: WhatsApp template send speed issue.
• 🔧Fixed: WhatsApp manual subscribers addition access and error message display issue.
• 🔍Fixed: Live Chat search duplicate items.
• 💳Fixed: Updated PayFast MerchantID to MerchantID.
• 👥Fixed: Team role creation social media restriction issue.
• 🖼️Fixed: WhatsApp media template and other media message sending issue.

📅

July 25th, 2024

• 🆕New: WhatsApp API: assign custom fields to subscriber.
• 🔧Fixed: WhatsApp Live Chat search blur issue.
• 🔧Fixed: WhatsApp Flows webhook report error.
• 🔧Fixed: Dashboard undefined variable error.
• 🔧Fixed: Account page error.

📅

July 18th, 2024

• 🆕New: WhatsApp Live Chat last message delivery status in the left sidebar.
• ✨Improved: Catalog sync now also syncs product prices.
• ✨Improved: WhatsApp Live Chat 24-hour window time countdown.
• 🔧Fixed: Modal scroll issue on certain pages.
• 🔧Fixed: Admin view of user's usage log message count issue.

📅

July 17th, 2024

• 🆕New: 'Block' and 'Resolve' options added in WhatsApp Live Chat.

📅

July 15th, 2024

• 🆕New: Now you can set dynamic URLs during template creation from BotSailor.
• ✨Improve: Add New Subscribers option in Live Chat.
• ✨Improve: Option to add custom field value manually and display it in the Live Chat section.
• 🔧Fix: WhatsApp Subscribers upload timeout and label name issue.
• 🔄Update: Broadcast Campaign is now separated from the Bot Reply Tab.

📅

July 14th, 2024

• 🔧Fixed: WhatsApp embedded signup error handling.
• 🔧Fixed: WhatsApp webhook workflow dynamic variable in URL.
• 🆕New: WhatsApp label API has been released.
• 🆕New: WhatsApp manual phone number registration button (useful after importing accounts or after a business name update).
• 🆕New: WhatsApp template unlink option (only from BotSailor's end).
• ✨Improvement: WhatsApp Subscriber Assign Chat to Team API parameters updated (re-implementation needed).
• 🐞Bug Fix: If the subscriber's name is empty or private, when subscribers send a message, their original name will be updated.

📅

July 10th, 2024

• 🆕New: Webhook workflow subscriber name mapping.
• 🆕New: Assign team feature added in webhook workflow.
• 🔄Updated: Assign team member directly has a higher priority over team roles.
• 🔧Fix: Webhook workflow dynamic URL template fixed.
• 🔧Fixed: WhatsApp profile update issue.
• 🔧Fixed: WhatsApp subscriber data download issue.

📅

July 9th, 2024

• 🆕New: Embed Signup for WhatsApp Business Connection.

📅

July 4th, 2024

• 🔄Update: Live Chat date with time display added.
• 🔧Fix: Live Chat select agent as default option.

📅

July 3rd, 2024

• 🔄Update: User Input Flow auto-reset time option.
• 🔄Update: Chat with human auto-reset to chat with Robot option.

📅

July 2nd, 2024

• 🔧Fix: WhatsApp Catalog purchase success message issue.

📅

July 1st, 2024

• 💳Update: Payment method "Chapa" added.
• 💳Update: Payment method "PayFast" added.
• ⚙️Update: WhatsApp Business Profile Settings

📅

June 25th, 2024

• ✍️Update: Live Chat AI Rewrite