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Shopify Automation

Run your Shopify store on WhatsApp autopilot

Order updates, COD verification, cart recovery and review requests, all on WhatsApp.

Connect your store once. Botbiz keeps customers posted from order placed to delivered, asks cash-on-delivery buyers to confirm before you ship, calls back shoppers who left a cart and asks for a review once the parcel arrives.

  • Live Shopify order data, no manual sync
  • Official WhatsApp Business API
  • Approved templates, no code
4built-in automations, no code
Start Free Trial Shopify integration details

Built in. No code required.

Four automations you switch on from the Shopify integration screen, each with a configurable approved template.

Notifications

Order update notifications

WhatsApp updates when an order is placed, shipped, out for delivery or delivered.

COD

COD verification

Cash-on-delivery buyers confirm or cancel the order on WhatsApp before dispatch.

Carts

Abandoned cart recovery

A timed reminder with the items, an optional discount code and a button to finish checkout.

Reviews

Review request

After delivery, ask how it went and send happy customers to leave a review.

Order update notifications

Customers hear from you at every step

Choose the updates you want to send, set a template for each, and let it run. Every status change in Shopify triggers the matching WhatsApp message with the order number, items and tracking link filled in.

  • Order placed, shipped, out for delivery, delivered
  • Order number, items, total and tracking link mapped automatically
  • Fewer "where is my order?" messages in your inbox
  • Customers feel looked after without any manual work
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Order placedShippedOut for deliveryDelivered
COD verification

Ship only the cash-on-delivery orders that are real

When a COD order comes in, the customer gets a WhatsApp message with Confirm and Cancel buttons. Confirmed orders are tagged and ready to pack. Cancelled ones are cancelled in Shopify before a courier is booked.

  • Confirm Order and Cancel Order buttons on the message
  • Order tagged confirmed, cancelled or awaiting reply in Shopify
  • Fewer failed deliveries and returns to origin
  • Lower shipping cost on every COD order
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ConfirmCancelAwaiting reply
Abandoned cart recovery

Call back the shopper who almost bought

A shopper leaves at checkout. After the delay you set, Botbiz sends a reminder naming the item, an optional discount code and one button that opens the cart. Messages go only to customers who have opted in.

  • Delay you choose, 30 minutes to a day
  • Item names, cart total and a discount code in the template
  • Complete Order button opens the checkout with the cart intact
  • Recovered carts are visible in the workflow report
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Checkout webhookDiscount codeComplete order
Review request

After delivery, ask for a review

When Shopify marks the order delivered, Botbiz waits the time you set and asks how it went. Happy customers get a link to leave a review on your store, Google or Trustpilot. Anyone with a problem is routed to your shared inbox before they post a public complaint.

  • Triggered by the delivered status, with a delay you choose
  • Quick-reply buttons: loved it, okay, had a problem
  • Review link sent only to satisfied customers
  • Problems land in the shared inbox for a human reply
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DeliveredReview linkShared inbox

Live in three steps

About fifteen minutes from sign-in to the first automated message.

  1. 1

    Connect your Shopify store

    Sign in with your Shopify admin login from the Botbiz integrations screen. No custom app or theme change.

  2. 2

    Pick the automations and templates

    Switch on order notifications, COD verification and cart recovery. Use the default templates or your own approved ones.

  3. 3

    Go live

    Set the cart delay and the review delay, then switch the workflows on. Replies and reports run in the Botbiz dashboard.

Five sales moments, one channel

Where WhatsApp automation earns its keep on a Shopify store.

Discover

Get found

Click to WhatsApp ads, QR codes, broadcasts and click-to-chat links bring shoppers into a conversation.

Decide

Answer fast

Stock, sizing and shipping questions answered by your chatbot or team in the shared inbox.

Buy

Close the sale

Cart reminders, discount codes and COD confirmation remove the last hesitation.

Receive

Keep them posted

Order status updates at every step, so nobody has to ask.

Return

Win the reorder

Review requests, restock alerts and campaigns to opted-in customers.

Key Benefits

What Shopify automation on WhatsApp changes for your store

Fewer tickets

Status updates before customers ask

Real COD orders

Confirm before you ship

Recovered carts

Timed reminders with a code

More reviews

Asked at the right moment, after delivery

Perfect For

Shopify stores that sell on WhatsApp

Fashion & apparelBeauty & cosmeticsElectronicsHome & livingFood & groceryD2C brandsJewelleryHealth & wellness

More ways to automate

The Botbiz features that work alongside Shopify automation

Webhook Workflow

Any app event to a WhatsApp template

Learn more

AI Chatbot

Answer product questions automatically

Learn more

Live Chat

Shared inbox for your team

Learn more

Broadcasting

Campaigns to opted-in customers

Learn more

WooCommerce

The same automations for WooCommerce

Learn more

Pricing

Shopify connectivity on paid plans

Learn more

Frequently asked questions

Do I need a developer or a Shopify theme change?

No. You connect the store with your Shopify admin login from the Botbiz dashboard. Nothing is added to your theme and no custom app is needed.

Which order events can trigger a WhatsApp message?

Order placed, shipped, out for delivery and delivered out of the box. Any other Shopify webhook can be used with the Webhook Workflow.

How does COD verification work?

New cash-on-delivery orders trigger a template with Confirm Order and Cancel Order buttons. The answer is written back to Shopify as a tag or a cancellation, so you only ship confirmed orders.

When is the abandoned cart reminder sent?

After the delay you set, typically 30 minutes to a few hours. It includes the items, an optional discount code and a button that reopens the checkout.

Do customers have to opt in?

Yes. WhatsApp requires opt-in for business-initiated messages. Botbiz sends automations only to customers who have agreed to hear from you on WhatsApp.

How does the review request work?

When Shopify marks the order delivered, Botbiz waits the delay you set and sends a template asking how it went. Customers who tap a positive answer get your review link; anyone with a problem is handed to the shared inbox.

Does this work for WooCommerce too?

Yes. The same order notifications, COD verification and cart recovery are available for WooCommerce stores.

Is Shopify automation included in my plan?

Shopify connectivity is available on paid plans. See the pricing page for the plan that includes it.

Shopify is already live. WhatsApp should be too.

Connect your store, switch on the four automations and send the first order update today.

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No credit card required • Setup in 5 minutes