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Shopify integrationShopify + WhatsApp, connected through Botbiz
Order updates and cart recovery on the channel your customers already open
Connect your Shopify store to the official WhatsApp Business API. Automate order tracking, shipping updates and abandoned cart recovery, and bring every order conversation into one shared inbox.
Hi Priya, thanks for your order #1042 from Your Shopify Store. We’ll message you here as soon as it ships.
Order #1042 is on its way. Track it anytime:
Track my orderGreat, thank you!
Send order updates to WhatsApp automatically
Trigger an approved WhatsApp template from Shopify order events, so customers get confirmation, shipping and delivery updates without your team sending a single message.
- Order placed, shipped and delivered updates from approved templates
- Customer name, order number and tracking link filled in automatically
- Replies land in the Botbiz shared inbox for your team
- Works with the official WhatsApp Business API at direct Meta rates
Your order #1043 has been delivered. We hope you love it!
Need help with anything? Just reply here.
Recover abandoned carts with a WhatsApp reminder
Follow up on checkouts that were started but not completed. A WhatsApp reminder reaches the customer where they already are, with a link back to their cart.
- Automatic reminder for checkouts left incomplete
- Cart contents and total included in the message
- One-tap link back to the Shopify checkout
- Opt-out respected on every message
You left 2 items in your cart at Your Shopify Store. They’re still waiting for you.
Complete my orderVerify cash-on-delivery orders before you ship
Ask the customer to confirm a COD order on WhatsApp before it goes to the courier. Confirmed orders move ahead; unconfirmed ones are flagged for your team.
- Confirmation request sent the moment a COD order is placed
- Yes / No quick replies, no typing needed
- Confirmed, cancelled and pending orders visible to your team
- Fewer returned parcels and courier charges
Please confirm your cash-on-delivery order #1044 for ₹1,299 so we can ship it today.
Confirm order
Key Benefits
What the Shopify integration adds to your WhatsApp setup
Automatic updates
Order events trigger WhatsApp messages
Cart recovery
Bring customers back to checkout
COD verification
Confirm before you ship
Official API
Direct Meta rates, no markup
Perfect For
Stores that use Shopify with Botbiz
Setup guide
Read how to plan the integration before you switch it on
WhatsApp for Shopify: 7 Useful Automations to Plan FirstPlan seven useful WhatsApp automations for Shopify, from order updates to product help, with event checks and stop rules.Read the guide Connect Shopify to WhatsApp
Start your free trial, connect Shopify and send your first automated WhatsApp message today.
No credit card required • Setup in 5 minutes