Refund Policy
Last updated: January 2025
7-Day Money Back Guarantee
We offer a 7-day money-back guarantee on all our plans. If you're not satisfied with Botbiz, simply contact us within 7 days of your purchase for a full refund.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with your account details and reason for the refund.
Refund Processing
Refunds are processed within 5-7 business days. The amount will be credited to your original payment method.
Exceptions
Refunds are not available for WhatsApp API costs incurred during your use of the platform, as these are third-party charges.
When You're Eligible for a Refund
We are obligated to refund buyers in the following scenarios:
Application is not as described
An application is "not as described" if it is materially different from the application description or preview so be sure to "tell it like it is" when it comes to the features and functionality of items. If it turns out the application is "not as described" we are obligated to refund buyers of that item.
Application doesn't work the way it should
If an application doesn't work the way it should and can't easily be fixed we are obligated to refund buyers of the application. This includes situations where application has a problem that would have stopped a buyer from buying it if they'd known about the problem in the first place. If the application can be fixed, then we do so promptly by updating our application otherwise we are obligated to refund buyers of that application.
Application has a security vulnerability
If an application contains a security vulnerability and can't easily be fixed we are obligated to refund buyers of the application. If the application can be fixed, then we do so promptly by updating our application. If our application contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that application.
Application support is promised but not provided
If we promise our buyers application support and we do not provide that support in accordance with the application support policy we are obligated to refund buyers who have purchased support.
No Refund Scenario
If our application is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- Buyer doesn't want it after they've purchased it.
- The application did not meet their expectations.
- Buyer is not satisfied with the current feature availability of the service.
- Buyer simply changes their mind.
- Buyer bought a service by mistake.
- Buyer does not have sufficient expertise to use the application.
- Buyer asks for goodwill.
- Problems originated from the API providing organization.
- No refund will be provided after 7 days from the purchase of a service.
Force Refund
We hold the authority to refund buyer purchase by force without any request from buyer end. Force refund will stop app access as well as support access by denying purchase code with immediate action.
Refund Request
If a buyer is eligible to get a refund then he/she must open a support ticket.
Contact Us
For any questions about our refund policy, please contact us at [email protected]