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OpenAI integration

AI replies on WhatsApp, powered by OpenAI

Answer customer questions from your own business information

Connect your OpenAI account to Botbiz. The AI chatbot reads the information you give it, such as policies, product details and FAQs, and answers customer questions on WhatsApp in natural language, handing over to your team when it should.

Your dataAnswers drawn from the information you provide

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YYour businessBusiness account

Today

Do you ship to Delhi and what is the return policy?10:02

Yes, we ship across India including Delhi, usually in 3–5 days. Returns are accepted within 30 days in original condition.10:02

Great, thanks10:04

Type a message

Grounded answers

Reply from your own business information

Upload or paste the information the AI may use. Questions that match it get a clear, conversational answer; questions outside it get a polite fallback instead of a guess.

Train on your policies, products and FAQs
Natural-language replies in the customer’s wording
Fallback when the answer is not in your data
Works alongside your existing chatbot flows

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KnowledgeFAQsFallback

YYour businessBusiness account

Today

Is the Pro plan available monthly?10:02

The Pro plan is billed yearly. You can switch plans at any time and the difference is adjusted on your next invoice.10:02

Type a message

Human handoff

Hand the chat to a person when it matters

Set the conditions: a keyword, a low-confidence answer, a frustrated customer, or a request for a human. The conversation moves to your shared inbox with the full transcript.

Handoff on keywords or unanswered questions
Full transcript visible to the agent
AI pauses while a person is handling the chat
Resumes automatically when the chat is closed

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HandoffShared inboxTranscript

YYour businessBusiness account

Today

I want to talk to a person about my refund.10:02

Of course. Connecting you with our support team now. They will reply here shortly.10:02

Type a message

Languages and tone

Reply in the customer’s language, in your tone

Give the AI a short brief about your brand voice. It answers in the language the customer writes in and keeps replies short enough for WhatsApp.

Replies in the customer’s language
Tone and length set by your instructions
Consistent answers across your team
Usage visible in your OpenAI account

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MultilingualBrand voiceShort replies

YYour businessBusiness account

Today

¿Tienen envío internacional?10:02

Sí, enviamos a más de 20 países. El plazo habitual es de 7 a 10 días hábiles.10:02

Type a message

Key Benefits

What the OpenAI integration adds to your WhatsApp setup

Your data

Answers from your information

Handoff

To a person when needed

Multilingual

Replies in the customer’s language

Always on

Answers at any hour

Perfect For

Stores that use OpenAI with Botbiz

Customer supportPre-sales questionsOrder & policy FAQsEducationHealthcare front deskHospitality

Setup guide

Read how to plan the integration before you switch it on

WhatsApp AI Chatbot: Prepare Better Answers and Human HandoffsWhat to feed the AI, where it should stop, and how to hand the conversation to a person cleanly.Read the guide

Connect OpenAI to WhatsApp

Start your free trial, connect OpenAI and send your first automated WhatsApp message today.

Start 7-Day Free Trial View Pricing

No credit card required • Setup in 5 minutes