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Nexmo integrationAdd Nexmo (Vonage) SMS to your WhatsApp flows
Reach customers by SMS when WhatsApp is not the right channel
Connect Nexmo (Vonage) to Botbiz and send SMS from inside a chatbot flow. Use it as a fallback for contacts who are not on WhatsApp, for one-time codes, or for short alerts.
Hi Amara, your order #5120 is confirmed. We will also send a short SMS with the tracking number.
Thank you
Send an SMS when WhatsApp cannot deliver
If a template cannot be delivered because the number is not on WhatsApp, the flow can send the same information as an SMS through Nexmo (Vonage), so no customer is left without the update.
- Automatic fallback branch in the flow
- Message text adapted for SMS length
- Sent through your Nexmo (Vonage) account
- Delivery result saved to the contact
Hi Amara, your delivery is scheduled for tomorrow between 10:00 and 13:00. Reply 1 to confirm or 2 to reschedule.
1
Send one-time codes and short alerts by SMS
Verification codes, appointment reminders and payment alerts can go out as SMS from the same flow that runs the WhatsApp conversation, with the contact’s details merged in.
- One-time codes from a flow step
- Reminders and alerts with contact details merged in
- Choose SMS or WhatsApp per step
- Keep the reply conversation on WhatsApp
Your verification code is 731 904. It expires in 10 minutes.
731904
Verified. Welcome back, Amara.
Collect and verify numbers in the conversation
Ask for a mobile number in chat, verify it with an SMS code through Nexmo (Vonage) and save it to the contact. Useful when the WhatsApp number and the contact number differ.
- Number collected with a flow input step
- SMS verification before it is saved
- Stored as a custom field on the contact
- Available for segments and later messages
Which mobile number should we use for delivery updates?
+254 7XX XXX XXX
We have sent a code to that number. Please enter it here to confirm.
Key Benefits
What the Nexmo integration adds to your WhatsApp setup
SMS fallback
No customer left without the update
Verification
Codes sent from a flow step
One flow
WhatsApp and SMS together
Alerts
Reminders on either channel
Perfect For
Stores that use Nexmo with Botbiz
Setup guide
Read how to plan the integration before you switch it on
WhatsApp Message Templates: Marketing, Utility, and AuthenticationWhich template category each notification belongs to, and how approval and pricing differ.Read the guide Connect Nexmo to WhatsApp
Start your free trial, connect Nexmo and send your first automated WhatsApp message today.
No credit card required • Setup in 5 minutes