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WhatsApp Catalogue integration

Sell from your WhatsApp catalogue, inside the chat

Products, cart and checkout without leaving WhatsApp

Connect the native WhatsApp Business catalogue to Botbiz. The chatbot can show products and collections, take the order from the WhatsApp cart and continue with payment and delivery details, all in the same conversation.

All plansWhatsApp Catalog is included in Growth, Scale and Custom

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YYour storeBusiness account

Today

Here are our best sellers this week. Tap a product to see details or add it to your cart.10:02

View catalogue

I would like the Linen Shirt, size L.10:02

Added. Your cart has 1 item (₹1,499). Ready to check out?10:04

CheckoutKeep browsing

Type a message

Product messages

Show products and collections in the conversation

Send a single product or a multi-product message from a flow step. Customers see images, prices and descriptions straight from your WhatsApp catalogue and can add items to their cart.

Single and multi-product messages from the catalogue
Prices and images stay in sync with the catalogue
Triggered by keywords, menus or broadcasts
Works with the official WhatsApp Business API

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CatalogueProduct messagesFlows

YYour storeBusiness account

Today

Summer collection: 3 items you might like.10:02

View items

Show me the Linen Shirt10:02

Type a message

Orders from the cart

Receive the WhatsApp cart as an order

When a customer sends their cart, Botbiz reads the items and quantities, confirms the order in the chat and saves it to the contact, so your team sees exactly what was ordered.

Cart items and quantities captured automatically
Order summary sent back for confirmation
Order saved to the contact record
Visible in the shared inbox

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CartOrder summaryInbox

YYour storeBusiness account

Today

Cart: 1 × Linen Shirt (L), 2 × Cotton Socks10:02

Order summary: Linen Shirt (L) ₹1,499 · Cotton Socks × 2 ₹398. Total ₹1,897. Confirm?10:02

ConfirmEdit order

Type a message

Payment and delivery

Collect payment and delivery details in the same thread

After confirmation the flow asks for the delivery address and sends a payment link from any of the 20+ supported gateways. The conversation stays open for questions and updates.

Delivery address collected with an input step
Payment link from your connected gateway
Order confirmation and shipping updates in the same chat
Handoff to a person at any point

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PaymentsDeliveryConfirmation

YYour storeBusiness account

Today

Where should we deliver?10:02

14, Lake View Road, Pune 41100110:02

Thanks. Pay ₹1,897 to confirm your order:10:04

Pay now

Type a message

Key Benefits

What the WhatsApp Catalogue integration adds to your WhatsApp setup

Native catalogue

Products shown inside WhatsApp

Cart to order

Items captured automatically

In-chat payment

20+ gateways supported

Official API

Direct Meta rates, no markup

Perfect For

Stores that use WhatsApp Catalogue with Botbiz

D2C brandsBoutiquesFood & bakeryHome decorBeautyLocal retailers

Setup guide

Read how to plan the integration before you switch it on

WhatsApp Abandoned Cart Recovery: A Practical GuideTiming, wording and opt-in rules for cart reminders that bring customers back without annoying them.Read the guide

Connect WhatsApp Catalogue to WhatsApp

Start your free trial, connect WhatsApp Catalogue and send your first automated WhatsApp message today.

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No credit card required • Setup in 5 minutes